For years, Pat Walsh, a rural mail carrier has had Chappell Central Inc of Willmar do annual maintenance on his central air conditioning unit.  Pat, who is from Murdock, Minnesota, has always noticed, “We had very good luck with the doing the annual tune-up and had less problems with the air conditioner.” But the reality was, that his air conditioner was 29 years old. Even though it was not giving him any trouble, it was not energy efficient. Since his home was built over 100 years ago, it also had fuel oil heat.  Pat remembers, “It cost an arm and a leg to heat the house with the rising cost of fuel, plus it was just getting old and worn-out.”

Pat started talking with Paul Krueger at Chappell Central about upgrading his home’s heating system and air conditioning.  He noted, “Paul Krueger was great to work with.  He came and measured my house, looked at my current HVAC system, and offered options for equipment that would be ideal for my home.  In the end, I asked Paul, ‘What would you do if it was your home?’ He answered honestly and that is what I got.” Pat ended up purchasing a Carrier 2 Speed Air to Air Heat Pump and a Carrier 2 Stage Furnace with a ten year parts and labor warranty. It was great that Pat’s purchase also qualified for a rebate from his local co-op power provider for $630.

This spring, Chappell Central came to Pat Walsh’s home in the early morning to install the new furnace and heat pump.  By 3pm, Pat had new heat coming out of the furnace.   Pat was very impressed with the installation crew who came to his home.  He noticed, “The installers were very nice and said they would remove the old 260 gallon fuel barrel as part of the installation. They had to cut it in two to do it, but the room was still as clean as a whistle.  They swept and scrubbed the floor and there was not a drop of fuel oil on the floor.”

From start to finish, Pat was very satisfied with the experience. Now, with the new furnace and heat pump, Pat is heating is home much more efficiently.  Not only is his furnace rated for 96% efficiency, but his heat pump helps him to warm his home on the mildly cool days very affordably.  Another unexpected benefit and cost savings that Pat noticed, is that he does not have to run his dehumidifier as much now. The heat pump takes some of the moisture out of the air, reducing the need to run the dehumidifier, which can be very expensive.

Overall, Pat could not be happier with his new heating and cooling system in his house, and the service he received from the Chappell Central crew. Pat shares, “Even with the rebates, I didn’t have to do a thing.  They filled out all the paperwork and did all the leg work….I am very satisfied with Chappell Central’s work and would highly recommend them to a friend.”